1. Subscription Cancellations

Subscribers may request cancellation of their Camtil annual SaaS subscription by notifying support at least 15 days before the scheduled annual renewal date.

2. Refund Eligibility

If you experience technical inability to connect your cameras to the Camtil Edge Appliance during initial onboarding, our technical team will assist with remote setup. If compatibility cannot be established within 14 days of activation, a full refund of the software subscription fee will be issued.

3. Hardware Evaluations

Evaluation edge appliances provided for on-site pilot trials may be returned in good working condition within the evaluation period without obligation.

4. Requesting Assistance

To submit a refund or cancellation request, please contact our support desk at info@camtil.com or call +91 98105 56514.